Privacy Policy
Last updated: November 20, 2024
At Ouroboros Ink, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your personal data and maintaining transparency about our practices.
By using our website, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services. We encourage you to review this policy regularly as we may update it from time to time.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- • Contact Forms: When you fill out our contact form, we collect your name, email address, and any message or project details you choose to share
- • Email Communications: When you email us directly, we collect your email address and the content of your message
- • Service Inquiries: When requesting information about our services, you may provide additional details about your project, budget, and timeline
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- • Technical Data: IP address, browser type and version, operating system, device type, and screen resolution
- • Usage Data: Pages visited, time spent on pages, click patterns, referring websites, and exit pages
- • Cookies and Tracking: We use cookies and similar technologies to track activity and store preferences (see our Cookie Policy for details)
- • Analytics Information: Aggregated data about website traffic patterns and user interactions
Legal Basis for Processing
We process your personal data based on: your consent when you provide information voluntarily, our legitimate business interests in operating and improving our services, contractual necessity when providing services you request, and compliance with legal obligations under applicable data protection laws including GDPR and Brazilian LGPD.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery and Communication
To respond to your inquiries, provide information about our services, communicate about potential projects, send confirmation emails, and maintain ongoing client relationships. We use your contact information solely to address your specific requests and needs.
Website Improvement and Analytics
To analyze how visitors use our website, identify technical issues, improve user experience, optimize content and navigation, and understand which services interest our visitors most. This helps us create a better experience for everyone.
Security and Fraud Prevention
To protect our website from malicious activity, prevent spam and abuse, ensure data security, monitor for unauthorized access, and maintain the integrity of our systems. Your security is our priority.
Legal Compliance
To comply with applicable laws and regulations, respond to legal requests and court orders, enforce our terms and conditions, and protect our legal rights. We only use data for legal purposes when required by law.
Marketing Communications (With Consent)
To send occasional updates about our services, share relevant industry insights, and provide information you might find valuable. You can opt out of marketing communications at any time. We never spam or share your information with third parties for their marketing purposes.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers: We work with trusted third-party service providers who assist us with website hosting, email delivery, analytics services, and payment processing. These providers are contractually obligated to protect your data and can only use it for the specific services they provide to us.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and how it affects your data.
With Your Consent: We may share your information for any other purpose with your explicit consent.
Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal data:
Technical Measures
- • SSL/TLS encryption for data transmission
- • Secure server infrastructure
- • Regular security updates and patches
- • Firewall protection and intrusion detection
Organizational Measures
- • Limited access to personal data
- • Employee confidentiality agreements
- • Regular security training
- • Data breach response procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain the best possible protection for your data.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- • Contact Form Data: Retained for up to 24 months after your last interaction, or as long as needed for ongoing projects or client relationships
- • Analytics Data: Aggregated analytics data may be retained indefinitely as it cannot identify individual users
- • Cookie Data: Stored according to the retention periods specified in our Cookie Policy
- • Legal Requirements: We may retain data longer if required by law or for legitimate business purposes such as resolving disputes or enforcing agreements
When we no longer need your information, we securely delete or anonymize it to prevent unauthorized access or use.
Your Rights and Choices
Under applicable data protection laws, you have the following rights regarding your personal information:
Right to Access
You can request confirmation of whether we process your personal data and obtain a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format.
Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request that we correct or complete it. We will update your information promptly upon verification.
Right to Erasure (Right to be Forgotten)
You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. Certain legal obligations may require us to retain some data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object
You can object to the processing of your personal data for direct marketing purposes or when we process your data based on legitimate interests. We will stop processing unless we have compelling legitimate grounds.
Right to Restrict Processing
Under certain circumstances, you can request that we limit the processing of your personal data while we verify its accuracy or assess our legitimate grounds for processing.
Right to Withdraw Consent
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
- • Use privacy-focused browsers or VPN services to limit data collection
We respect your privacy choices. If you would like us to delete your data, please reach out to us via our contact page. We will process your request promptly and confirm once your data has been removed from our systems.
International Data Transfers
Our website is operated from Brazil, and we may transfer and store your information in Brazil or other countries. If you are located outside Brazil, please note that we may transfer your data to countries that may have different data protection laws.
When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses approved by relevant authorities or other legally approved mechanisms.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
If we discover that we have inadvertently collected personal information from a child under 18, we will delete that information promptly from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will notify you by:
- • Updating the "Last Updated" date at the top of this policy
- • Posting a notice on our website homepage
- • Sending an email to registered users (if applicable)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Questions or Concerns?
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your information, please contact us. We're here to help and will respond within a reasonable timeframe.
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